Help with a purchase
Returns & Refunds
Contact the store for help with an existing purchase.
Website checkout and online refund requests are not open yet. Refunds require store review and approval.
01
General returns
Eligible non-perishable items may be returned within 30 days of purchase if unused and in their original condition and packaging. Food and other perishable goods cannot be returned. Sale items are not refundable under the general return policy. Defective or damaged items may qualify for a replacement after review.
02
Damaged, defective or incorrect food orders
For food products, report transit damage, a defect or an incorrect item within 24 hours of delivery. Send a clear unboxing video and photos to the store for review. If the claim is approved, the store will provide a free replacement or a 100% refund/store credit for the affected items. You do not need to send damaged food back. Approved food-claim refunds are credited within 10 working days after the video is reviewed and the claim is confirmed.
03
Refunds and return shipping
Approved general returns are refunded to the original payment method after the returned item is received and inspected; allow 10–15 days for the credit. If management requires a reverse pickup, the store arranges it and deducts one flat ₹100 reverse-shipping fee from the refund. No payment is collected by the courier at pickup.
04
Cash-on-delivery refunds
Approved refunds for eligible cash-on-delivery orders are handled digitally by UPI or bank transfer (IMPS/NEFT), or as store credit when agreed with the store. Contact the store to arrange an approved refund. This website does not currently provide a payout link or wallet.
05
Contact the store
For a return or refund request, use the Contact page and include your order reference and relevant proof. Do not share your password, card PIN, UPI PIN or one-time code.